In a testament to du’s ongoing efforts to achieve and deliver the best customer experience, the company has been awarded TL9000 certification. This makes du the first provider in the region to achieve the TL9000-based standard. This certification is, and confirms the telecom’s processes are on par with international standards.
In a recently-held ceremony, Edward Grissom Regional General Manager DQS-UL and David Cowie, Managing Director, DQS-UL United Arab Emirates presented the certificate to Osman Sultan, CEO, du. The award ceremony was attended by Hatem Bamatraf, Executive Vice President, Network Development and Operations, Hanadi Ayoub Vice President Network Architecture & Delivery, Khalid Ranjhani and Mehiar Qaoud (Process Development & Governance Team) from the telecommunications company.
“It gives me immense pleasure and pride to announce the award of TL9000 certification for our Network Development Department. This achievement confirms us as a regional leader, as we are the first telecom provider in the Middle East to obtain TL9000 certification,” said Hatem Bamatraf, Executive Vice President - Network Development and Operations, du. “I would like to extend my congratulations to everyone who worked towards this achievement a reality, and offer my praise to the leadership initiative, dedication and efforts of our Process Development and Governance Team.”
“du has been awarded the TL9000 certification as a clear indication that it is an organisation that seeks to have the best standards in everything it does. The efforts made towards achieving this certification have elevated du’s levels of service, placing it among leading international telecoms who have demonstrated such high standards,” said Edward Grissom Regional General Manager, DQS-UL.
TL9000 standard is a Quality Management System built on ISO 9001, and designed for the telecommunications industry. It defines telecommunications quality system requirements for design, development, production and service. For further details on the certification, please visit (www.tl9000.org).
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