Etisalat won the ‘Best Managed Services Provider’ award at the first Data Center Middle East awards 2010, reinforcing its unparalled leadership in the Managed Services Domain. The award was presented to Etisalat at a gala ceremony during the two-day Data Centre Strategies Middle East forum that opened on 25th May in Abu Dhabi.
Etisalat has been at leading the Managed Services revolution in the UAE with considerable investments in technology, infrastructure and human capital. Etisalat today offers a comprehensive managed services portfolio to its enterprise and SMB customers that encompasses Managed Network services (Managed LAN/WAN), Managed Security Services and Managed hosting services.
Commenting on the award, Abdulla Hashim, Senior Vice President, Business Solutions at Etisalat said, “The Data Center Middle East award for Best Managed Services provider, substantiates Etisalat’s dominant leadership in this industry and validates our claim to offer the most comprehensive Managed Services and solutions to businesses. Etisalat has invested in developing a state-of-the-art customer network operations center (CNOC), a collaborative IT infrastructure and superior knowledge capital manned by certified IT professionals, to offer a combination of flexible, secure services and comprehensive support to our customers.”
Managed Services involve proactive monitoring and management of customer’s network and IT infrastructure enabling Etisalat to proactively resolve issues related to fault alarms and security threats through 24x7 monitoring at the CNOC to prevent network downtimes, thereby enabling consistent network availability and performance.
Etisalat has specifically dedicated helpdesk numbers for Enterprise and SMB businesses with 800-9111 and 800SPEED respectively. Business customers subscribing to managed services can call respectively their dedicated number for fault reporting and any assistance related to their managed services subscription.
Etisalat’s Managed Services portfolio has a wide variety of solutions ranging from Managed WAN Services, Managed Security services, Hosting Infrastructure, Managed Storage, Business Continuity /Disaster Recovery services and Managed Infrastructure services.
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