STC simplifies recharging process for SAWA customers

12/09/2012 07:55 AST

IN an effort to comfort customers and ensure their satisfaction, Saudi Telecom Co. (STC) simplified the recharging process for SAWA customers.

In addition, customers recharging their SAWA cards are automatically entered into a prize-draw as part of the company’s “10 Years.. SAWA Stronger” campaign. The initiative comes in anticipation of the new regulation imposed by the Communication and Information Technology Commission (CITC), which requires customers input their national identification number (Iqama) immediately after entering their prepaid card number to charge SIM cards, recharge, or transfer balances. Customers can recharge their SAWA SIM cards in 6 easy ways.

The first method involves transferring funds by sending an SMS to 1500, containing *133* then inputting the destination SAWA phone number, followed by ( * ), followed by the amount to be transferred, followed by ( * ) and the national identification number of the destination user, followed by #.

The second method is processed through SAWA rechargeable cards, and requires the customer to input *155* then the recharging card’s number, followed by ( * ), followed by the Iqama number, followed by ( # ) then pressing the “call” key.

The third method requires the customer to send an SMS to 1500, that contains *155*, followed by the rechargeable card’s number, followed by ( * ), followed by the Iqama number, then ( # ) and then sending the message.

The fourth method requires the customer to call 1500, and when prompted, choose to recharge, then enter the rechargeable card’s number followed by the Iqama number.

The fifth method allows customers to recharge their cards through the STC website, at www.stc.com.sa. The sixth method involves using Al Jawwal Portal by visiting the website: www.aljawal.net.sa through the user’s phone.

The telecom giant stressed that the only identification cards that can be used to recharge SIM cards are the Iqama number, national identification card, and passport. In the event that there are letters in the passport, they should be avoided when inputting the password number. All information entered by customers must be accurate and up to date.

Saudi Gazette