Viva offers direct debit service for bill payments


15/02/2012 18:57 AST  AME Info

Viva Bahrain now offers direct debit as a bill payment method, enabling postpaid customers to settle their bills automatically from their bank accounts every month.

The Viva direct debit service offers a convenient alternative to shops and self-service machines for customers to pay their bills.

The service means customers authorize Viva to automatically deduct their bill amounts from the bank account they nominate, ensuring that bills are paid on time every month.

While signing up for the service, customers are able to set the maximum amount Viva can deduct from their bank accounts for bill payments.

In cases where the bill amount exceeds the maximum limit authorized to Viva, or the bank account balance is insufficient to cover the bill amount, the payment will be rejected and the customer contacted to settle the issue.

Customers unsure about their level of spending are always able to check their usage online through Viva's self-care portal, so bills never arrive as a surprise.

"We strive to ensure simplicity and convenience in everything we offer our customers," said Andrew Hanna, Viva CCO.

"Direct debit is a valuable service guaranteeing peace of mind, particularly during the hectic end-of-month rush to settle one's various bills," he added.

To sign up for direct debit, customers need only to visit any Viva outlet and fill out the necessary form with their bank information.

Kuwait Telecom Co. - VIVA
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