Wataniya Telecom, Kuwait's leading mobile telecommunications operator and Ericsson announced the completion of the second phase of a Convergent Charging and Billing project. The project aims to enhance Wataniya Telecom's customer experience by offering various mobile packages while optimizing the value in a cost efficient manner.
As part of the project, Ericsson integrated its Charging System 5.0 (CS 5.0) into Wataniya Telecom's existing infrastructure replacing its IN Pre-paid Platform. With the deployment of CS 5.0, 1.8 million pre-paid subscriptions were migrated to the new system allowing them to enjoy individualized and premium experience while benefiting from flexible tariffs as well as bonuses and awards. Customers will also be able to choose how they are billed, with a breakdown of what they are paying for, see how much they have spent and how much additional services cost.
Mr. Hisham Siblini, CTO, Wataniya Telecom, said, "We are always looking for ways to enhance our customers' experience. Adopting new technologies and solutions such as Ericsson's new charging system 5.0 reflects our commitment to continuously provide upgraded, world-class services that will add value to our customers' lives. Choosing the right partner is key to achieving our goals. With Ericsson's commitment and capabilities, we are positive that we have the right partner to support us in our future plans and in enhancing the country's overall telecommunication industry."
Ericsson has provided operators with real-time charging capabilities since 1996 and now more than 1 billion subscribers with more than 165 operators are charged using the Charging System.
"Ericsson is the market leader in the real-time charging solutions domain," said Ray Hassan, President and Head of Ericsson Gulf Council Countries (GCC). "Customers' requirements are always changing, increasing the pressure on telecom operators and service providers to become more customer-centric. They are increasingly expecting higher levels of transparency and control and want to feel that they can interact with their service provider on their terms, and at times that suit them. Through the deployment of this project, we are positive that Wataniya Telecom will not only meet the customers' ever-changing needs but will surpass them. Wataniya Telecom's decision to continuously upgrade their network and introduce new services reflects their commitment to enhance the country's telecommunications sector."
Ericsson's relationship with Wataniya Telecom goes a long way back as they have previously worked closely to upgrade the telecom operator's billing system. With today's converged and competitive environment, the new billing system BSCS iX has proven to be best-of-breed solution, delivering unprecedented performance. Its advanced, flexible functionality addresses today's business needs, supporting expansion into new markets and next-generation telecom technologies, while always being focused on enhancing customer satisfaction.
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