09/02/2014 12:53 AST

Commercial Bank International (CBI) has implemented a number of initiatives to driver greater customer satisfaction. The first of these was to embark on a total rebranding exercise, which saw all the branches and ATM’s across the country rebranded with a new logo and corporate identity. During this time, the Bank also launched a range of new products, including a new Auto Loan product, a revised Home Loan product a new Credit and Debit card suite of products and seven new Bancassurance products amongst others.

Kris Babicci, CEO Commercial Bank International said, “Customer Service is at the heart of everything we do and we want to ensure our customers get the best possible service each time they visit us across all our touch points. We are investing in training our staff continuously to exceed service expectations across all our banking channels.”

Recently, CBI released a survey showing that people who are satisfied with their financial services partner are also satisfied with their finances. According to the survey, 67 per cent of consumers who are happy with their bank report that they have low or no financial stress and more than half are optimistic on their financial future. Customers also indicated that they prefer uncomplicated products with no hidden fees. Of those surveyed, 82 per cent appreciated friendly service, 62 per cent wanted easy to navigate on line banking and 60 per cent want convenient products.


CPI Financial

CBI’s first-half 2017 net profit drops 24 per cent to Dh52 million

20/07/2017

Commercial Bank International (CBI) has posted a net profit of Dh52 million for the first half of 2017, down 24 per cent compared to the same period last year.
For the second quarter of the year

Gulfnews

CBI reports Dh21 million first quarter net profit

25/04/2017

Commercial Bank International (CBI) reported a net profit of Dh21 million for the first quarter of 2017 compared to Dh37 million in the first quarter of 2016.

The bank said in a statement th

Gulfnews

CBI reports Dh101 million net profit for the first nine months of 2016

01/11/2016

Commercial Bank International (CBI) posted a net profit of Dh101 million for the first nine-months of 2016 compared to a net loss of Dh3.3 million for the same period in 2015. Net profit for third q

Gulfnews

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Avid Apple consumers will have to wait until later next month to order the new iPhone X but etisalat announced on Friday that it will begin offering the new generation iPhone 8 starting Saturday, Sep

Gulf News

HSBC Saudi Arabia leads KSA’s first accelerated bookbuild

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HSBC Saudi Arabia successfully led the execution of the first accelerated bookbuilding (ABB) process in the Kingdom with the sale of 16,000,000 shares in Almarai Company. The sale represents a 2 perc

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Tawuniya offers private motor insurance program

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The Company for Cooperative Insurance (Tawuniya) has launched a comprehensive private motor insurance program. Al-Shamel program offers vehicle owners an insurance cover for any accidental loss or da

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It's awards season for A. Schulman and Sabic

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Materials makers A. Schulman Inc. and Saudi Basic Industries Corp. each recently won awards for their customer service and for the quality of their materials.

Fairlawn, Ohio-based Schulman

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Brand survey reveals loyalty levels among UAE banks

22/09/2017

Emirates NBD inspires more customer loyalty than other UAE banks and has the highest trust levels in the country according to a new report released on Thursday.

The Bank Brands Customer Loya

Arab News