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Expanding its operational network to provide further convenience to its customers, Bank Sohar has introduced two new offsite ATMs at two of Oman’s most recent landmark developments, including the Muscat International Airport, arrivals hall, and the new Oman Convention and Exhibition Centre.
Commenting on Bank Sohar’s growing network, Rajeev Arora, DGM and Head of Retail Banking, said, “Our robust commitment to improving customers’ banking experience constantly seeks to provide service solutions and other innovative products that are not only beneficial, but capable of positively impacting our customers’ everyday life."
"Our ATM network is at the core of this when we consider the range of services available through these facilities; it is not just a matter of conveniently withdrawing cash. In this Year of YOU, from a customer experience standpoint and commitment, installing ATMs at strategic landmarks with a high footfall ensures that we service our customers as well as the wider market more efficiently and effectively,” he added.
These two new ATMs come in line with an ongoing strategy to expand the service touch-points with customers. Earlier this year, Bank Sohar installed two ATMs at Oman Oil Refineries and Petroleum Industries Company (ORPIC) in Sohar and Marmul Travel and Tours’ Head Office in Al Khuwair respectively, and with the recent addition, the Bank’s growing ATM network now has 65 ATMs across Oman. Bank Sohar customers can also enjoy cash withdrawal services at over 1,000 ATMs across the Sultanate that operate under the ‘OmanNet’ platform.
On-site ATMs at Bank Sohar branches offer cash withdrawal and depository services, as well as fund transfer services, allowing customers to perform cash management 24/7 without having to visit branches during working hours. The bank’s ATMs at Buraimi, Shinas and Khasab borders offer customers - and other users - ‘Dirhams Dispensing’ services, adding immense convenience to business travelers transacting across the border on a regular basis, as well as customers visiting the United Arab Emirates.
Reinforcing its delivery of convenient and secure access points for customers, Bank Sohar’s e-channels encompass SMS Banking, Internet Banking services, including Oman’s first interactive e-statement service, and a specialised Mobile Banking application for both Android and iPhones. The bank further implemented the Mobile Payment Clearing and Switching System (MpClear) to enable customers in making immediate fund transfers using their smart device to access the mobile app.
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