Du apologises for 6-hour network disruption

20/03/2017 07:42 AST

A country-wide network failure that affected hundreds of mobile phone users of Dubai-based telecom operator du on Sunday took 10 minutes shy of six hours to resolve. A spokesperson for the company told Gulf News that the cause of the major outage in the UAE has been identified and that technical teams spent five hours and 50 minutes to resolve it. The operator assured that the cause of the glitch has already been identified, adding that it has apologised to its subscribers for the inconvenience caused.

Mobile phone users who may still be experiencing some issues today are advised to restart their device.

Restart phone, re-insert your SIM “If you are experiencing any difficulties while using our mobile services, kindly restart your handset or re-insert your SIM,” du told subscribers. Several UAE residents complained early on Sunday that they were unable to access the Internet, make and receive calls or SMS, with WiFi and mobile network connections reportedly down since 9am.

Complaints were mainly from mobile phone users. Residents subscribed to du's home services said they didn't notice any disruption. “We identified the root cause and our technical teams responded swiftly to resolve it. We apologise for the inconvenience,” du said in a statement sent to Gulf News. The company didn't comment on the cause of the service disruption, although some subscribers said they were told there was a problem with the billing system.

Mobile phone users in the UAE took to social media to complain about the outage. Subscribers, both on prepaid and post-paid accounts in Dubai and other emirates, including Abu Dhabi and Fujairah, said they experienced issues for hours.

“I was driving near International City when I noticed I could not access the Internet. I thought it was just poor network signal,” one European expatriate who maintains a post-paid account, told Gulf News.

Some customers who called up du’s customer service were advised that there had been technical issues with regards to the company’s billing system, which may have contributed to the delay.

“My voice signal’s been on and off for the past hour, no data since early morning. I called them at around 9am earlier, the [customer service agent] told me that they had issues with their billing system which might explain the sudden cut-offs,” said another subscriber.

Emirates Integrated Telecommunications Co. - DU
2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | News Archive
Most Viewed Companies
Ticker Price Volume
QNBK 142.5 107,519
WAHA 1.75 159,227
DAMAC 2.9 10,745,709
EEC 21 95,455
BKIZ 0.08 62,350
SABIC 98.75 641,412
TAWUNIYA 98 16,417
Recent News

OPEC meets to extend oil cuts for up to one year
OPEC and non-member oil producers are gearing up to extend output cuts on Thursday, possibly by as long as 12 months, to help clear a global stocks overhang and prop up crude prices.

The O

U.K. Economy Weakens More Than Estimated, Growth Drops to 0.2%
The U.K. economy slowed more sharply than initially estimated in the first quarter as shoppers flagged and trade dragged on growth.

Gross domestic product rose 0.2 percent, less than the 0

OPEC Set to Prolong Cuts as Effort to Clear Oil Glut Goes Slow
OPEC and its allies were poised to extend their production cuts for another nine months after last year’s agreement failed to clear a global supply glut or deliver a sustainable price recovery.

Oman share index falls on regional cues
Oman’s benchmark, MSM30 Index, followed regional cues and ended on a weaker note at 5,392.31 points, down 0.17 per cent. The MSM Sharia Index closed at 789.80 points, up 0.06 per cent. Al Madina Inve

PDO signs $35m deals with Omani firms
Petroleum Development Oman (PDO) has signed three contracts worth $35 million with Omani firms for the supply and servicing of compressors.

The deals are a further example of the company’s

GulfBase GCC Index
Search By
  • Company Symbol
  • Company Name
  • Mutual Fund Name
  • News Content
Send this page to a friend


Looking ahead, what change you are more likely to make in investing in your domestic stock market?