Saud Al-Bawardi, chief commercial officer (CCO) at Zain Saudi Arabia, highlighted the company’s success in achieving the top position in customer services, according to results announced by an independent research entity.
Al-Bawardi said: “We are proud of this classification and we count on our qualified national staff in our future challenges.”
He said Zain KSA strives to provide the best service to its customers in accordance with the latest trends and technical applications.
He also highlighted Zain’s untiring efforts to reach the highest levels of quality in customer services and to achieve the desired competitive levels.
Al-Bawardi said the success of Zain KSA in all phases of evaluation that took place in 2011 reflects the company’s ability to maintain continuous development in accordance with advanced and technical management systems.
Zain Saudi Arabia has take a series of steps to strengthen its leading position in the field of competition in the Kingdom’s mobile market.
“This honor is considered a new incentive for us to achieve more successes and to enhance levels of uniqueness in all various services,” said the CCO.
He stressed that the forthcoming stages require a dedicated efforts and greater creativity in dealing with the modern challenges that characterize the global mobile communications industry.
He said Zain KSA depends widely on the talents of the national staff and trusts their innovative capabilities as they acquire the knowledge, skills and values through which they can invest in the available opportunities and overcome any risks, barriers and obstacles.
The world-class quality of Zain’s interactive voice response services through which customers can accomplish their tasks without having to communicate with the customer service representative center also contributed to successful ratings.
Marc affirms its ratings on Riversons CP/MTN programme
MARC has affirmed its ratings of MARC-1(fg)/AAA(fg) on property developer Riverson Corporation Sdn Bhd's (Riverson) MYR 200 million CP/MTN programme with a stable outlook. The affirmed ratings and ou
Marc withdraws ratings on KL Sdn Bhd's Sukuk and Junior Bonds
MARC has withdrawn its AA-IS and A- ratings on Konsortium Lebuhraya Utara-Timur (KL) Sdn Bhd's (Kesturi) MYR 820 million Sukuk Musyarakah Medium Term Notes Programme (Senior Sukuk) and MYR 50 million
Saudi plans to double power generation
Saudi Arabia is currently overseeing the largest electrical supply expansion plan in the Middle East, with plans to increase generating capacity from 55 GW to 120 GW by 2020, said the organisers of a
Islamic Finance Set to Sustain Economic Growth in MENA Region
Rapidly-growing Islamic-based finance will drive the next phase of economic growth across the Middle East and North Africa (MENA), financial leaders have said at the Euromoney Qatar Conference today.