21/06/2017 12:31 AST
Omnia Pay, in partnership with Mashreq Bank, has integrated its mobile point of sale solution (mPOS), POS Plus, and all-in-one payment devices into the checkout process of Home Centre, a leading home furnishings retailer with over 100 stores across the Middle East, North Africa and India.
Home Centre has also extended the POS Plus service to include delivery schedules through its mobile app, to acquire greater insight into its customers purchasing behaviour with a view to more tailored customer promotions.
“The POS Plus mPOS solution provides customers with a convenient, personal shopping experience with one-to-one interaction with our staff right from browsing products to completing their purchase. Staff have stock and delivery information at their fingertips and are able to cross-sell and up sell during the one-stop shopping experience,” said Médéric Payne, Chief Executive of Home Centre.
In its Global mPOS market report, market research analyst Technavios predicts the global mPOS market to grow at a compound annual growth rate (CAGR) of 50 per cent during 2016 to2020. The growing demand for mobile payments is the primary growth driver for this market. The increasing mobile internet penetration enables the users to quickly pro-cess mPOS and close the sales process. Moreover, the rising adoption of tablets and smartphones across the globe allows the retailers and merchants to integrate mPOS into their payment process.
“POS Plus is an agile solution in a marketplace where we need to be increasingly customer focused. Payment mobilisation, not only in retail but wherever there is a need for a customer transaction, is the future. Mashreq is proud to be part of the customer experience transformation with Home Centre,” said Pankaj Kundra, Head of Personal Banking, Cards and Payments at Mashreq Bank, explaining why Mashreq sees the importance of being a pioneer in the mPOS revolution in the UAE.
Using the latest mPOS devices, POS Plus provides staff with direct access to product information, stock levels, prices and promotions, further enhanced with full integration into the Shukran rewards programme, the biggest and most successful retail loyalty programme in the Middle East, pioneered by Landmark Group. Customers are delighted by the seamless, more personalised experience, as well as the faster, one-to-one service and can continue to earn Shukran points on purchases performed away from the cash counters. Early analysis of the transaction data shows an increase in average spend and a higher conversion rate from enquiry through to purchase.
“We are delighted to be offering a robust mPOS solution to a top-tier retail group like Landmark. With the increase of digitalisation, and the expectation that information or services should be available at the press of a button, the payment process needs to adapt. Customers demand a more personalised, convenient service in an environment where people want to shop and go. The mPOS market is expected to increase by 400 per cent by 2019 according to recent research so large retailers need to keep ahead of the competition,” said Maseeh Ahmed, Founder and Managing Director of Omnia Pay.
CPI Financial
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